This document will guide you on how to download ECA Certificates from IdenTrust once you’ve received the USB in the mail. Please note, if you normally use a Mac computer for work, you must find a Windows computer to complete these next steps.

Download certificates after receiving the physical hardware

1. Before we begin, please note that you should not insert your USB until you’ve been prompted. You do not need the USB at the moment. You can however, find a dongle that accepts USB A ports if your computer doesn’t have a built in USB port. Please set aside.
2. Confirm you are sitting at a computer that is running Windows. If you are not, please find a Windows computer to perform these downloads.
3. Navigate to the OpenSC releases page and download the latest version for windows installations by clicking “OpenSC-0.26.1_win64.msi” like in the image below.

1. Go to the downloads in your browser or downloads folder and find the installer you’ve just downloaded.
2. Click the installer and install the software onto your computer.
3. Click the “Typical” option when prompted to choose the type of download from OpenSC.
4. After the installation is complete, restart your computer.
5. Upon restarting, log back into your computer.
6. Search for an email from [email protected] with the subject titled “Your IdenTrust-Issued DoD ECA Certificate is Ready! Retrieve it Today”. It was sent to you most likely around the time you applied for the ECA.

1. Open the email.
2. Follow the link to www.identrust.com/install.
3. Click the box that says “I’m Ready - Please Check if my System is Ready”.
4. In the first field, enter your activation code from the email you opened in the previous step with the subject titled “Your IdenTrust-Issued DoD ECA Certificate is Ready! Retrieve it Today”.
5. In the second field, enter the password you created when you applied for the ECA in Step 1 of the onboarding document. Do NOT enter the Account Number that is in the email you have opened to find the Activation Code.
6. Please note that there is currently a known bug with logging into Identrust to download ECA certificates at the moment. You will click “I forgot my password”.